Frequently Asked Questions (FAQ)

A NetID is your unique Queen's University username that allows you access to various online services, such as your Queen's email account, onQ, Solus, and library resources.

When you enrolled or were hired at Queen's, the email you received includes your NetID. If you need to reset your NetID password, you can do so by going to the Queen’s University Identity Platform. 

NetID issues are overseen by IT Services. If you cannot locate your NetID at all, you can submit a ticket to Queen’s IT services.